Refund policy

Down To Moto™ Return & Refund Policy

We want you to be happy with your Down To Moto™ purchase. We accept eligible returns within 30 days of delivery.

Returns & Exchanges
To be eligible for a return, merchandise must be unworn, unused, unwashed, and in its original condition with any original tags or packaging. Proof of purchase may be required.

To request a return or exchange, contact us at downtomoto@gmail.com before sending any merchandise back. Items returned without first contacting us may not be accepted.

Preorders
Items marked as preorder are purchased before inventory is ready to ship. Estimated availability or fulfillment information will be provided on the product page whenever available. Production and delivery timelines may change.

If you need to cancel a preorder before it has shipped, please contact us as soon as possible at downtomoto@gmail.com. If the order has already shipped, our standard return policy will apply.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right. We may request photos of the item.

Non-Returnable Items
Custom or personalized merchandise cannot be returned unless it arrives damaged, defective, or incorrect. Gift cards, if offered, are also non-returnable.

Return Shipping
Customers are responsible for return shipping costs for standard returns unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or the return resulted from our error.

Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional time to process and post the refund.

Contact Us
For return, exchange, or refund questions, contact Down To Moto™ at downtomoto@gmail.com